University Health's medical records team uses the address 4502 Medical Drive, Medical Records Department/MS 26-2, San Antonio, TX 78229, in Bexar County, with "Attention: Release of Information" on the envelope. Subpoenas for records from University Hospital and other University Health facilities, and written-question depositions of its records custodian, are the papers that come to this department. The subpoena should name University Health itself, because a different San Antonio provider will have a different custodian.
Pricing and Turnaround
San Antonio jobs run on the three standard tiers. The least expensive, Standard Service, is $69, with the attempt within 5 business days. Rush Service is $119 and makes the attempt within 48 hours. 24-Hour Service is $169 and makes it within 24 hours. A records subpoena is charged only the tier price, while a Texas state-court citation or summons carries an additional $100 fee because the state requires a sheriff, constable or certified process server to serve it. After the subpoena is delivered, a signed return of service meeting Rule 107 is emailed to you. Compare the options on the pricing page and submit through the order form.
What Can Be Served Here
University Health's records department receives subpoenas, and Texas sets out who may deliver them and what goes with them. Any non-party 18 or older may serve a subpoena anywhere in Texas, as may a sheriff or constable; the server delivers a copy to the witness and tenders the fees required by law (Rule 176.5). The custodian who produces or certifies records under the subpoena is entitled to $1 (CPRC 22.004(a)). If you need a witness to attend a deposition or hearing, the witness fee is $10 per day of attendance, which the party who summons the witness pays at the time of service (CPRC 22.001); a witness may be subpoenaed if they live within 150 miles of the county where the suit is pending (CPRC 22.002).
Before You Send Papers
Before the subpoena that compels production is served, Rule 205.2 requires serving notice on University Health and all parties at least 10 days in advance. Use the mail stop, MS 26-2, on everything, because it is part of the address University Health gives for release of information. University Health's page also lists walk-in locations, including the medical records department on the first floor of Rio Tower at University Hospital, for in-person copy requests. Identify the patient by full name and date of birth, and give the dates of service.
Nearby Courts and Other Locations
The Bexar County Courthouse is at 100 Dolorosa Street, San Antonio, TX 78205, and the Bexar County page covers the county's towns. For a Houston-area case, the Harris Health system takes its records requests at Harris Health's release of information office in Bellaire.